Blain Supply

  • Assistant Manager Call Center-Automotive

    Job Locations US-WI-Janesville
    Posted Date 1 month ago(11/12/2018 2:16 PM)
    Requisition ID
    2018-6658
    # of Openings
    1
    Job Class
    Corporate Office
    Category
    Customer Service/Support
    Position Type
    Regular Full-Time
  • Overview

    For over 60 years, Blain Supply has worked to keep Blain’s Farm & Fleet stores growing as the world of retail changes from day-to-day. As our company continues to expand, we need talented, forward-thinking members to add to our team.

     

    Whether you’re just starting out on your career or if you’re looking for a change, we want you to bring your passion and experience to Blain Supply. We strive to ensure that our work environment is positive, challenging, and rewarding while offering our associates exceptional career growth potential. As a member of the Blain Supply family, you will benefit from working for a stable, family-owned company that is closed on major holidays and offers a comprehensive, competitive benefits plan

    Responsibilities

    Assist automotive call center manager in leading team of representatives in supporting retail auto service team with customer service, suggestive selling and customer scheduling. Along with being an active member of the support team, the assistant manager will assist in the management of the call center department and help supervise and train representatives.

    • Perform duties of Automotive Call Center Representative
      • Provide outstanding customer service on telephone.
      • Assist retail store customers with questions regarding the product line.
      • Understand retail Tire Desk duties.
      • Assist customers with problem resolution.
      • Resolve customer complaints.
      • Scheduling of in-store customer appointments.
      • Perform special order buying duties for retail stores.
      • Be able to create work orders including products and services sold on telephone.
      • Maintain daily goal assessments to meet individual goals.
    • Handle store level issues and kick-backs such as work orders, complaints, questions and concerns.
    • Assist representatives, customers and retail stores with problem resolution.
    • Cover managerial responsibilities as required.
    • Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.

    Qualifications

    Two to Three years experience in customer service, Preferably auto related. supervisory experience preferred.

    • Excellent communication and organizational skills are necessary.
    • Ability to read, write and converse in English language.
    • Ability to communicate and interact effectively with customers and co-workers.
    • Ability to function as a team leader and team member. Ability to work under specific instructions.
    • Ability to multi-task. Ability to work independently with minimal supervision.
    • Ability to influence people in their opinions, attitudes and judgments. Ability to organize and establish priorities.
    • Ability to utilize Microsoft Office suite. General office skills including typing, filing, record keeping and data entry.

    Job Class

    Corporate Office

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