Blain Supply

  • MIS Help Desk Specialist

    Job Locations US-WI-Janesville
    Posted Date 2 weeks ago(11/1/2018 11:57 AM)
    Requisition ID
    2018-6577
    # of Openings
    1
    Job Class
    Corporate Office
    Category
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    For over 60 years, Blain Supply has worked to keep Blain’s Farm & Fleet stores growing as the world of retail changes from day-to-day. As our company continues to expand, we need talented, forward-thinking members to add to our team.

     

    Whether you’re just starting out on your career or if you’re looking for a change, we want you to bring your passion and experience to Blain Supply. We strive to ensure that our work environment is positive, challenging, and rewarding while offering our associates exceptional career growth potential. As a member of the Blain Supply family, you will benefit from working for a stable, family-owned company that is closed on major holidays and offers a comprehensive, competitive benefits plan.

    Responsibilities

    Provide first level computer desktop and peripheral support.

    • Monitor Corporate Help Desk requests and determine appropriate response.
    • Support end-users remotely or in person.
    • Perform desktop system OS and application setup.
    • Perform non-warranty equipment repair.
    • Troubleshoot printing issues.
    • Coordinate equipment service/repair with third party vendors.
    • Perform setup, diagnostic, and simple repair of personal computer and printer hardware.
    • Establish and track calls through helpdesk software.
    • Perform asset tracking for computer equipment.
    • Provide basic training for use of desktop, notebook and handheld computers.
    • Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.

    Qualifications

    High School diploma required. Demonstrate working knowledge of desktop computer operation.  Mus possess a valid driver’s license.

    • Exceptional telephone etiquette and ability to communicate with staff at all levels.
    • Ability to trouble-shoot and problem solve.
    • Working knowledge of Microsoft(required) and Apple(optional) desktop operating systems.
    • Experience with Microsoft Office application suite.Basic knowledge of personal computer and printer hardware.
    • Basic knowledge of networking concepts.

    • Ability to read and speak English and communicate with customers and co-workers.

    Benefits:

    • Healthcare*
    • Paid Holidays and Paid Vacations*
    • 401(k)*
    • Profit sharing*
    • Parental leave*
    • Flexible work schedule
    • Associate discount program
    • Exciting and engaging work environment
    • Short and long term disability and life insurance

    *Elgibility Required

     

    #ind2

    Job Class

    Corporate Office

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