Blain Supply

  • Customer Service Representative (eCommerce)

    Job Locations US-WI-Janesville
    Posted Date 3 weeks ago(6/26/2018 1:26 PM)
    Requisition ID
    2018-4967
    # of Openings
    1
    Job Class
    Corporate Office
    Category
    Customer Service/Support
    Position Type
    Regular Full-Time
  • Overview

    For over 60 years, Blain Supply has worked to keep Blain’s Farm & Fleet stores growing as the world of retail changes from day-to-day. As our company continues to expand, we need talented, forward-thinking members to add to our team.

    Whether you’re just starting out on your career or if you’re looking for a change, we want you to bring your passion and experience to Blain Supply. We strive to ensure that our work environment is positive, challenging, and rewarding while offering our associates exceptional career growth potential. As a member of the Blain Supply family, you will benefit from working for a stable, family-owned company that is closed on major holidays and offers a comprehensive, competitive benefits plan.

    Responsibilities

     

    The eCommerce Customer Service Representative is responsible for assisting Blain's Farm & Fleet customers with their order inquiries.  They do this by providing exceptional customer service through web order support and order placement.

     

    • Provide outstanding customer service through email, chat and  telephone.
    • Assist retail store customers with questions regarding the website and product line.  
    • Place website orders for customers as needed.
    • Assist customers with questions, problem resolution and complaints via email, chat and phone.
    • Work with external shipping companies to create, track and trace packages and file claims.
    • Work with multiple departments to resolve issues relating to damaged and returned goods, website discrepancies and product information modifications.
    • Use electronic system to discern and resolve potentially fraudulent orders.
    • Product support for the full website product line.
    • Undertake special project work as requested.

     

    Qualifications

    • Must possess a High School Diploma or equivalent
    • Two to three years of experience in a customer service setting.  Preferably a call center environment.
    • eCommerce/catalog experience high desirable.
    • Strong written and verbal communications skills needed.
    • Excellent organizational skills are necessary.
    • Ability to communicate and interact effectively with customers and co-workers.
    • Ability to utilize Microsoft Office suite.
    • General office skills including typing, filing, record keeping and data entry.  

    Benefits

    • Healthcare
    • Paid Holidays
    • 401(k)
    • Profit sharing
    • Parental leave
    • Flexible work schedule
    • Associate discount program
    • Exciting and engaging work environment
    • Short and long term disability and life insurance

    Job Class

    Corporate Office

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