Blain Supply

Customer Service Representative (Automotive)

US-WI-Janesville
2 days ago
Requisition ID
2017-2395
# of Openings
3
Job Class
Corporate Office
Category
Customer Service/Support
Position Type
Regular Full-Time

Overview

For over 60 years, Blain Supply has worked to keep Blain’s Farm & Fleet stores growing as the world of retail changes from day-to-day. As our company continues to expand, we need talented, forward-thinking members to add to our team.

 

Whether you’re just starting out on your career or if you’re looking for a change, we want you to bring your passion and experience to Blain Supply. We strive to ensure that our work environment is positive, challenging, and rewarding while offering our associates exceptional career growth potential. As a member of the Blain Supply family, you will benefit from working for a stable, family-owned company that is closed on major holidays and offers a comprehensive, competitive benefits plan.

Responsibilities

This position is responsible for assisting the retail auto service team with customer service, suggestive selling and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale. 

 

  • Provide outstanding customer service on telephone.
  • Assist retail store customers with questions regarding the product line.
  • Understand retail Tire Desk duties.
  • Assist customers with problem resolution.
  • Resolve customer complaints.
  • Scheduling of in-store customer appointments.
  • Perform special order buying duties for retail stores.
  • Be able to create work orders including products and services sold on telephone.
  • Maintain daily goal assessments to meet individual goals.
  • Demonstrate awareness and compliance with Loss Prevention and safety  
    policies and/or procedures.

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Qualifications

Candidates must possess a High School Diploma or equivalent. Candidates with at least two to three years of experiences in customer service is preferred.  Previous experience in a call center environment is highly desirable. Additional requirements include:  

  • Excellent organizational skills are necessary.
  • Ability to communicate and interact effectively with customers and co-workers.
  • Ability to utilize Microsoft Office suite. General office skills including typing, filing, record keeping and data entry. 

Benefits

  • Healthcare: Medical, Dental and Vision
  • Short and Long Term Disability and Life Insurance
  • Generous 401(k) plan
  • Company funded profit sharing program
  • Paid Vacation and Holidays
  • Flexible Work Schedule
  • Associate Discount Program
  • Exciting and Engaging Work Environment

Job Class

Corporate Office

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